ZeeNovo Health Terms of Use

Version -1.0 Effective Date:01-Sep-2024

Welcome to ZeeNovo Health, a web-based platform designed to streamline pharmacy operations in Canada. By accessing or using the ZeeNovo Health services, you agree to comply with these Terms of Use (“Terms”). These Terms form a binding legal agreement between you and ZeeNovo Health ("we," "us," "our"). Please read them carefully.

1. Acceptance of Terms

By accessing or using any of the services provided by ZeeNovo Health, including our platform, website, and any associated resources (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use our Services.

We may update or modify these Terms from time to time. Any changes will be posted on our website, and your continued use of the Services after such changes have been posted constitutes your acceptance of the updated Terms.

2. Description of Services

ZeeNovo Health provides a comprehensive suite of tools for pharmacies in Canada, including but not limited to appointment scheduling, minor ailment management, vaccination coordination, and prescription handling. Our Services facilitate communication between pharmacies (referred to as “Clients”) and their patients (referred to as “Users”), enabling efficient and effective healthcare delivery.

3. Technology and Restrictions

ZeeNovo Health leverages Amazon Web Services (AWS) for data storage and security, ensuring that your information is protected with industry-leading security measures. We also utilize Twilio for SMS messaging and email communications.

As a Client, you are responsible for ensuring that your use of the Services complies with all applicable laws and regulations. You agree not to attempt to reverse engineer, decompile, disassemble, or otherwise tamper with the underlying technology of the Services. Any unauthorized use of the Services or any attempt to breach our security measures is strictly prohibited.

4. Patient Choice and Data Protection

ZeeNovo Health respects the autonomy of our Users and the privacy of their data. We do not interfere with a User’s choice of pharmacy, healthcare provider, or treatment options. All personal and health information collected through our platform is used solely for the purposes of delivering the requested healthcare services. ZeeNovo Health does not sell or distribute any personal information to third parties.

We are committed to safeguarding the privacy of our Users and will not use pop-up advertisements or unsolicited promotions. Our Services are provided to Users free of charge, and we ensure that their experience remains unobstructed by irrelevant content.

5. Acceptable Use Policy

We expect all users of our Services to conduct themselves with respect and professionalism. You agree to communicate courteously with ZeeNovo Health staff, Clients, and other Users.

Prohibited activities include, but are not limited to:

  • Impersonating another individual or entity.

  • Collecting information about others without consent.

  • Attempting to gain unauthorized access to the Services or the data of other Users.

  • Posting or transmitting any content that is unlawful, offensive, or otherwise objectionable.

  • Misrepresenting your pharmacy's inventory or services.

ZeeNovo Health reserves the right to suspend or terminate access to our Services if we determine that a User or Client has violated these Terms or engaged in inappropriate conduct.

6. Data and Confidentiality

Both parties acknowledge that during the course of using the Services, confidential information may be exchanged. ZeeNovo Health’s confidential information includes non-public information about our Services, while Client data includes any non-public data provided by the Client to ZeeNovo Health.

Each party agrees to take reasonable precautions to protect the other party’s confidential information and not to disclose it to any third party, except as required by law. This confidentiality obligation remains in effect for five (5) years following the termination of these Terms.

ZeeNovo Health may collect and analyze aggregated, de-identified data to improve our Services. We may share this data with third parties in a form that does not reveal any personal or identifiable information.

7. Consultants and Subcontractors

ZeeNovo Health may engage independent consultants or subcontractors to assist in delivering our Services. We remain fully responsible for the actions and performance of these subcontractors.

8. Warranty and Disclaimer

ZeeNovo Health will make reasonable efforts to ensure that the Services are available and functioning as intended. However, we do not guarantee that the Services will be uninterrupted, error-free, or meet your specific needs. The Services are provided "as is," without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, ZeeNovo Health and its suppliers, officers, employees, and contractors shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services. In no event shall our liability exceed the amount paid by the Client for the Services in the 12 months preceding the event that gave rise to the claim.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario.

11. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and ZeeNovo Health regarding your use of the Services and supersede any prior agreements or understandings.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. ZeeNovo Health may assign or transfer its rights and obligations without restriction.

12. Contact Us

If you have any questions about these Terms or the Services, please contact us at:

ZeeNovo Health
1656 Nash Road,
Courtice, ON, L1E 2Y4, Canada
Email: Contact@zeenovo.com

ZeeNovo